Privacy Policy ATC Cruises

1. Introduction

ATC Cruises, based in Antwerp, attaches great importance to the protection of your personal data. This privacy policy explains what data we collect, why we collect it, and how we handle it. We act in accordance with the General Data Protection Regulation (GDPR).

2. Who are we?

ATC Cruises is an accredited travel advisory agency specialising in cruise travel. We are the data controller for your personal data.

3. What data do we collect?

We process the following categories of personal data:

• Identification data: last name, first name, address
• Contact details: email address, phone number
• Travel preferences and budget (provided at your request)
• Technical data: IP address, browser type (via cookies)

4. How do we use your data?

We process your personal data for the following purposes:

• Responding to your quote requests and enquiries
• Drawing up and managing travel agreements
• Sending our newsletter (with your consent)
• Improving our website and services

5. Legal basis for processing

We process your data on the basis of: (1) your consent, (2) the performance of a contract, or (3) our legitimate interest as a travel advisor.

6. Retention period

We do not retain your data longer than necessary. Customer data is kept for a maximum of 7 years due to legal accounting obligations. Data from prospects without a contract is deleted after 2 years.

7. Sharing with third parties

We only share your personal data with third parties if necessary for the execution of your trip (cruise lines, hotels, airlines) or if legally required. We never sell your data to third parties.

8. Your rights

As a data subject, you have the following rights:

• Right of access to your personal data
• Right to rectification of incorrect data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing

9. Cookies

Our website uses functional cookies (for language preference and session) and analytical cookies (via Google Analytics, anonymised). You can manage cookies through your browser settings.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.

11. Filing a complaint

If you have a complaint about the processing of your personal data, you can contact the Belgian Data Protection Authority (GBA): www.dataprotectionauthority.be.

12. Contact

For questions about this privacy policy, you can reach us at:

Changes

ATC Cruises reserves the right to modify this privacy policy. The most current version can always be found on this page.